WORK ORDER: NON EMERGENCY
At Moseley Associates, we want to provide only the best services to our owners and investors; therefore, we encourage that you report any problems or maintenance/ground work directly to our staff. In order to accomplish this efficiently, we have developed an online service for you to report your work requests. Your request will be attended to by a Moseley Associates’ professional maintenance staff member at the office who will delegate the work to a staff member in the field – This way, Moseley Associates will know exactly what work needs to be done.
Such services also include future maintenance requests, such as: A/C installation and removal, entry requests for other workers when you are gone (pest control, furniture movers, painters, etc.), and so on.
Please take the time to fill out the following form as accurately and completely as possible. The more information you have regarding the work, the more efficiently Moseley Associates can accomplish the work successfully. Please take labor and material costs into consideration prior to requesting work.
Our office is happy to help with your maintenance needs whether they are emergency or otherwise. Please keep in mind that you are welcome to use any service contractor of your choosing – you are not required to use our maintenance services for repairs inside your individual unit. Should you choose to use our services, please keep in mind when calling for assistance that:
Our regular business hours are from 8 a.m. to 4:30 p.m. Monday through Friday. Regular maintenance issues can be scheduled during those hours. If you have a maintenance issue after hours, you may call our 24 hour live answering service. If this is an emergency, the on call person will be notified and will assist you. For all non-emergency issues, the office will call during the next business day to schedule the repairs. There is a minimum charge of $48.00 for all service calls made during regular business hours. All service rates are billed port to port.
In addition, it is our office policy that we take repair orders from unit Owners only. If you rent your unit, please instruct your tenants to make you aware of any needed repairs. Owners are financially responsible for all repairs performed inside their units, therefore, we require that owners request the work.
Overtime Rates apply: Before 8:00 a.m. and after 4:30 p.m. – Monday through Friday and All hours – Saturdays, Sundays and Holidays